01.30 Day Returns
Most unused products may be returned within 30 days of delivery.
Items must:
- Be unworn
- Be unwashed
- Include original tags
- Include original packaging
- Include proof of purchase
Returns &
Exchanges
Shopping with confidence matters. At ANMT, we want you to love every purchase. If something is not quite right, we will help you with a simple and transparent returns process in accordance with South African consumer legislation.
Last Updated: 7 July 2026
Shop With Confidence
We stand behind the quality of every ANMT product.
Easy Returns
Eligible returns are quick and hassle-free.
CPA Compliant
Our policy follows the South African Consumer Protection Act.
Creating Through Action.02.Exchanges
Eligible products may be exchanged for:
- Another size
- Another colour
- Alternative product
Subject to stock availability.
03.Faulty Products
If your item develops a manufacturing fault, ANMT will assess the product in accordance with the Consumer Protection Act.
Where applicable we may:
- Repair
- Replace
- Refund
depending on the nature of the defect.
04.Non Returnable Items
The following items cannot normally be returned:
- Gift cards
- Personalised products
- Products showing signs of wear
- Products damaged by misuse
- Items without hygiene protection where applicable
- Products returned outside the applicable return period unless required by law.
05.How To Start A Return
- Email info@anmt.online
- Include your order number.
- Describe the reason.
- Attach photographs where required.
- Wait for confirmation before shipping.
06.Return Shipping
Where the return is due to:
- Manufacturer fault
- Incorrect item supplied
- Damaged item
ANMT may cover return shipping.
If returning due to change of mind, incorrect size selected or personal preference, return shipping costs are generally the responsibility of the customer.
07.Refunds
Approved refunds will be processed back to the original payment method whenever possible.
Please allow approximately:
5-10 Business Daysdepending on your payment provider.
08.Sale Items
Sale items may still qualify for returns where required by the Consumer Protection Act.
Clearance items marked as final sale cannot be exchanged unless defective or otherwise required by law.
09.Online Orders
Returns apply to purchases made through:
www.anmt.onlinePlease include:
- Order number
- Name
- Email address
- Reason for return
10.In-Store Returns
If ANMT opens physical retail locations in future, in-store returns may become available.
Current returns are processed online only.
11.Consumer Rights
Nothing within this Returns Policy limits your statutory rights under the South African Consumer Protection Act.
Where legislation provides greater protection than this policy, applicable legislation will prevail.
12.Contact
Questions?
Frequently Asked Questions
How long do returns take?
Once your return has been received and checked, we will confirm the outcome by email and process any approved refund or exchange as quickly as possible.
Can I exchange for another size?
Yes. Eligible products may be exchanged for another size when stock is available and the item meets the return condition requirements.
Do I pay return shipping?
Return shipping is usually the customer responsibility for change-of-mind returns. ANMT may cover return shipping for faulty, damaged or incorrectly supplied items.
Can I return sale items?
Sale items may qualify for returns where required by the Consumer Protection Act. Final clearance items cannot normally be exchanged unless defective or required by law.
How do refunds work?
Approved refunds are processed back to the original payment method wherever possible. Processing times depend on your payment provider.
What if my item is faulty?
Contact us with your order number, a description of the fault and clear photographs. We will assess the item in line with applicable South African consumer legislation.
Can I exchange after 30 days?
Items are generally eligible within 30 days of delivery unless a legal right applies. Contact our support team so we can review the specific case.
Need Assistance?
Our customer support team is here to help.
